This is just a confirmation of a conversation you might have with them on the phone or zoom.
Subject Line: Re: Our Conversation
Dear [Title and Name of Recipient],
This is to confirm our conversation [earlier today/yesterday] by [phone/zoom].
We decided [decision]. We hope that this conversation was helpful and supportive. Should you have any questions or concerns, please feel free to contact us again.
Thank you for your trust in [Company Name].
Best Regards,
[Full Name]